We've put together a list of our most frequently asked questions. If however you don't see the answer to your question listed below, please contact us or call 0161 710 2360 to speak to a member of our team.
Do I have to make a booking in advance or can I just turn up?
Walk-ins are accepted at all venues, however this is dependent on availability at the time you arrive. If the venue is fully booked and you arrive without a booking then you will be turned away until the next available slot, so we always advise to pre-book if possible to secure your places.
I have already made a booking, but want to add on extra people, can I do this?
Yes we will do our best to accommodate your request, please call our booking team on 0161 710 2360 option 1.
I need to change my booking time/session?
In order to move your booking, please let us know at least one hour before your actual booking time/session.
What clothing should I wear?
Normal socks must be worn. No non slip socks please. We strongly advise the wearing of a thin long sleeved top and long pants as, with all inflatables, friction burns can occur on exposed skin when performing certain activities, especially slides.
Also, a friendly reminder that this is a family venue so please refrain from wearing slogan tops that may cause offence.
Are there any height or weight restrictions?
There are no height limits. The weight limit for our arena is 21 stones/133kg per person
Do you offer discounts for group bookings?
We offer 15% discount for groups of ten or more, call our booking line on 0161 710 2360 to book. Please note: this cannot be used with any other discount or offer.
I have a question about a party that I’d like to book or have booked, who do I contact?
Please contact our events team directly on 0161 710 2360 and it’s option 2, (please check our phone line opening hours under the contact us tab) or you can reach us via email at firstname.lastname@example.org.
Do you have a refund policy?
Whilst we do our best to accommodate our customers, we do not offer refunds for standard bookings without at least 24 hours’ notice (even if your booking was made within a 24 hour period, we can't authorise a refund). Events and parties are non-refundable.
I have a charity request, who do I speak to?
We hold a charity draw every month which you can enter by completing the form on our charity requests website page, located under Contact Us.
I am allergic to latex. Does the arena contain latex?
No. The arena is not made with any latex.
Where can we find the waiver form online?
The waiver form is on your booking confirmation email. Please click and follow the link to complete the waiver ahead of your booked visit.
16 year olds can sign their own waiver form but cannot sign for anyone else. You must 18 years of age or over to sign for anyone else.
Anyone under 16 must be accompanied by an adult (over 18) bouncing or spectating.
Who can sign the waiver form?
You must be 18 years or over to sign the waiver form for bouncers. If you are 16 you can sign for yourself but no one else.
Do you have lockers?
Yes, we have lockers. At all sites there will be a charge of £2.00 (1.5h) / £3.00 (2h) which is none refundable.
What time does the Kitchen serve food until?
Every Inflata Nation venue has their own cafe and kitchen. We would advise you contact your preferred venue to discuss food served and kitchen serving times.
Do carers bounce for free?
Yes, carers can jump on the arena whilst supervising their caree. You MUST call our bookings team on 01617102360 to arrange this before booking.
Can non-walkers/babies in arms go on the main arena?
Non-walkers/babies in arms are not permitted to go on the main arena unless it’s during a Inflata Tots class.
What time should we arrive at the venue?
Please arrive 15 minutes before your scheduled start time to allow time for check-in and your safety briefing. Late arrivals will not have any lost time in the arena compensated.
Are children under the age of 4 allowed to bounce on the main arena?
We recommend children under 4 to bounce on the under 4’s arena for their safety, but if you would like them to go on the main arena they need to be supervised by a paying adult. Non-walkers/babies in arms are not permitted to go on the main arena.
Can I go onto the arena if I’m pregnant?
No, unfortunately not. Our waivers do state you’re unable to bounce if pregnant for the safety of you and your child.
How many discount codes can I use on one booking?
Only one code can be used per booking and this includes birthday voucher codes.
Can I sign a waiver for other people’s children that I am taking to the venue in my group?
The adult(s) who will be in the venue are fine to sign for whoever they’re supervising. These adult(s) will be responsible for the children in their group.
Are the opening times on Google accurate?
When planning your visit please refer to the booking tool on our website to check for the most up to date opening times and availability.
Do you accept discounts from 3rd party websites?
Some codes advertised on other websites may not actually be valid, and we cannot be held liable for codes that are falsely advertised.
When are your phone lines open?
Our phone lines operate on different times to our venues, please check these times under the ‘Contact Us’ tab before calling.
Is there an age restriction?
All ages can join in on the fun! Under 16's can jump with adult supervision . You need to be 16 and over to sign your own waiver form and jump without supervision.
Our inflatable theme park has a range of activities, unique to Inflata Nation. Visit our activities page to see them in action.
We recommend your under 4’s bounce on the under 4’s arena for their safety, but if you would like your group to stay together in the large arena please check this box:
Non walkers/babies in arms are not permitted on the main arena unless during a toddler session only.
“Wow. What a place! Suitable for the child within all of us. What a fun activity and exercise at the same time whether a toddler or unfit adult. Thank you.”
Sarah, Trafford, Manchester, Google
“We had a great time. Great customer service, from when we made first enquiry about booking through to attending with family. Well impressed with cleanliness of the venue. We'll be back!”
Jennie, Peterborough, Google
“We took my partner's boys for an hour session, thoroughly enjoyed it. Well run, clean, attentive staff, nice variety of features and the staff are pretty switched on. Will go again, maybe for two hours next time!”
Marc, Telford, Google
“Had my daughter's birthday party here today - they had a great time & we were well looked after by our party host.”
Gaynor, Birmingham, Google
“Excellent for kids n big kids”
Muhammed, Huddersfield, Google
“Amazing day out. Both my kids of very different ages loved it and so did we. Absolutely worth the money”
Clare, Manchester, Google
“Kids had a ball. Very friendly staff”
Daniel, Glasgow, Google
“Fabulous my son and his friends loved it”
Jacqueline, Newcastle, Google
“My children loved it”
Mehnaz, West Bromwich, Google